Yes. Once you have established your account online you can review your orders, status of your orders, tracking information, your open invoices and your outstanding “cores”.
Does TSAworld provide technical support?
Yes, we provide free support to assist you with your office machine repair problems. We have a trained staff and several technicians on hand to assist you. You can also email us to ask your questions online at our website or click here.
Does TSAworld purchase “cores”?
Yes, please click here for details and/or to request a bid for your \\\"cores\\\".
Does TSAworld warranty its products?
Yes, we offer a 30 day warranty on all non-refurbished products and a six month warranty on all refurbished products. We will not warranty products that have been mishandled, improperly installed or modified. If you need a return materials authorization (RMA) for a warranty product please give us a call. We will fax you an RMA confirmation. Please be sure to include the RMA confirmation with your return.
How can I open an account with TSAworld?
You can open an account with TSAworld by calling one of our sales staff at 800/633-6626 or 770/417-2323. We can provide you with a credit application if you desire terms or we can ship your orders C.O.D or with a valid credit card payment. If you would like to download a credit application now please click here.
How do I order from TSAworld?
Once you have an account established you can order by calling our office, placing your order online, or you can fax or email your purchase order to one of our sales staff. If you fax or email please be sure to ask for a confirmation that your purchase order was received.
How do I return my “cores” on items purchased under the Advance Exchange program?
When we ship a product to you under our Advance Exchange program you are required to return a “core” to us at your expense. A pre-paid shipping lable can be purchased for $10 and shipped with Advance Exchange item. Many customers find this facilitates the tracking and return and tracking of cores.
We will include a blue label with our “core” return address on it as well as an RMA for the “core” (the “core” RMA is printed on blue stock). We suggest you maintain a system to track “cores” you return to us and to return “cores” including the Exchange (RMA) we include with your refurbished items. You should ship your “cores” with a carrier that provides tracking information and proof of delivery. We receive hundreds of “cores” each day so it is important for you to include the RMA and your account number with your “core return”. Including the RMA number with each “core” you return will ensure you get proper credit for the “cores” you are returning. If you do not know the RMA number you can find it online using your “Outstanding Cores” list or call us and we can provide you with the RMA.
How will my orders be shipped?
Our preferred carrier for shipments is FedEx. We can ship using most carriers but we have a preferred arrangement with FedEx. This helps us provide better service to you. If you want your orders shipped using a carrier other than FedEx please let us know.
What are the terms and conditions TSAworld offers?
Please click here for a complete review of our Terms and Conditions.
What are TSAworld’s hours of operation?
TSAworld is open from 7:30 a.m. to 6:30 p.m. eastern time. We will make every attempt to ship your orders the same day you place them. Generally, orders placed prior to 6:15 p.m. will ship the same day.
What is the Advance Exchange program?
TSAworld offers certain assemblies on Advance Exchange. Our Advance Exchange program is designed to provide you with a very cost effective solution to purchase refurbished assemblies. When you place an order for a refurbished assembly we will ship your assembly the same day at a significantly reduced price when compared with a new one. We warranty our refurbished assemblies for six months. Most new OEM assemblies have a 30 days warranty. You must return a “core” for the assembly you are ordering within 30 days of our shipment to you. The “core” is the defective or used assembly. We will not accept “cores” that are we cannot repair or are missing parts. We reserve the right to refuse to “cores” returned that we cannot remanufacture. If you fail to return a “core” we will bill you a “core charge”. “Core charges” are billed with “Net Due” terms. If you return a “core” after you have been billed we will issue 80% credit against the “core charge” if you return it before 90 days have passed. If you return the “core” after 90 days we will issue a 50% credit against the “core charge”. “Cores” returned after 180 days are not eligible for “core” credit.
What is TSAworld’s return procedure?
TSAworld will accept your return with a valid return materials authorization (RMA). Please call us to obtain your RMA. We will accept returns for a period of 30 days after the original sale unless the product is a refurbished assembly (our warranty on refurbished assemblies is 6 months). Once an RMA is issued you will have 30 days to return the product. We will fax you a confirmation of your RMA. We request you place the confirmation in the box with your return. We will charge you a 20% restocking fee on all non-electronic components and a 30% restocking/recertification fee on all electronic components. We will not accept returns on memory when the anti-static bag has been opened.
What parts does TSAworld refurbish?
We refurbish assemblies that have a high demand and parts available for rebuilding. In some instances assemblies do not have components available for purchase and in other cases there simply is not enough demand to set up a refurbishing process.
Why don’t you show quantities available online?
We update our inventory database online at night. Every day we are receiving product and refurbishing product in our facility. If we elected to show quantity available on our website we believe it would be more confusing to the user than not showing quantities. We work hard to fill your orders the same day they are placed. In the event we cannot ship your web order the same day it is received we will give you a call to advise you of our shortage.