Return Guidelines

Product Returns:

• Requests for non-defective returns must be made no later than 30 days from invoice date. A Returned Materials Authorization (RMA) must accompany all returns. The RMA number must be clearly marked on the outside of the box containing the part to be returned.
• Any package received without an RMA will be refused and no credit provided.
• RMA numbers are valid for 30 days from date of issuance. Thereafter, RMA’s will be voided.
• All non-defective parts returned are subject to a 20 percent restocking charge.
• No laser printer memory electronic boards will be accepted for return if the anti-static foil bag has been opened.
• Electronic and electrical items not part of the “TSAworld, Inc. Exchange Program” are not eligible for return if the protective packaging has been opened.
• Electronic and electrical parts that are part of the “TSAworld, Inc. Exchange Program”and returned for credit will be charged a 30 percent restocking fee if the packaging has been opened. The restocking fee covers product re-certification costs.
• Manuals and special order items are not returnable.
• All returns must be sent freight pre-paid. Any returns sent back freight collect will be refused.
• Freight credit will not be given for customer order errors.
• Credits are not applied to an account until all returned products for which RMA’s have been issued have been received and accepted by TSAworld, Inc.