Frequently Asked Questions
TSAworld is is a wholesale distributor of office machine parts – primarily printer, copier and fax machine parts to technicians and service companies in the office products industry. TSAworld is a one-stop-shop for office machine technicians where they receive free technical support on printers, copiers and fax machines. Additionally, technicians can purchase tools, tool kits, and chemical cleaners commonly used in office machine repair. The Company was founded in 1986 and is located in Norcross, Georgia – a suburb of Atlanta.
You can open an account with TSAworld by calling one of our sales staff at 800/633-6626 or 770/417-2323. We can provide you with a credit application if you desire terms or we can ship your orders C.O.D or with a valid credit card payment. If you would like to download a credit application now please click here.
Please click here for a complete review of our Terms and Conditions.
Once you have an account established you can order by calling our office, placing your order online, or you can fax or email your purchase order to one of our sales staff. If you fax or email please be sure to ask for a confirmation that your purchase order was received.
We update our inventory database online at night. Every day we are receiving product and refurbishing product in our facility. If we elected to show quantity available on our website we believe it would be more confusing to the user than not showing quantities. We work hard to fill your orders the same day they are placed. In the event we cannot ship your web order the same day it is received we will give you a call to advise you of our shortage.
No, we do not require a minimum order. We do not feel it is in the best interest of our customer to require a minimum order. In many situations we find our customer needs a small part to repair a machine. We don’t believe our customer should have to wait to accumulate a larger order before placing their order.
TSAworld is open from 7:30 a.m. to 6:30 p.m. eastern time. We will make every attempt to ship your orders the same day you place them. Generally, orders placed prior to 6:15 p.m. will ship the same day.
Our preferred carrier for shipments is UPS. We can ship using most carriers but we have a preferred arrangement with UPS. This helps us provide better service to you. If you want your orders shipped using a carrier other than UPS please let us know.
TSAworld will accept your return with a valid return materials authorization (RMA). Please call us to obtain your RMA. We will accept returns for a period of 30 days after the original sale unless the product is a refurbished assembly (our warranty on refurbished assemblies is 6 months). Once an RMA is issued you will have 30 days to return the product. We will fax you a confirmation of your RMA. We request you place the confirmation in the box with your return. We will charge you a 20% restocking fee on all non-electronic components and a 30% restocking/recertification fee on all electronic components. We will not accept returns on memory when the anti-static bag has been opened.
Yes, we offer a 30 day warranty on all non-refurbished products and a six month warranty on all refurbished products. We will not warranty products that have been mishandled, improperly installed or modified. If you need a return materials authorization (RMA) for a warranty product please give us a call. We will fax you an RMA confirmation. Please be sure to include the RMA confirmation with your return.
TSAworld offers certain assemblies on Advance Exchange. Our Advance Exchange program is designed to provide you with a very cost effective solution to purchase refurbished assemblies. When you place an order for a refurbished assembly we will ship your assembly the same day at a significantly reduced price when compared with a new one. We warranty our refurbished assemblies for six months. Most new OEM assemblies have a 30 days warranty. You must return a “core” for the assembly you are ordering within 30 days of our shipment to you. The “core” is the defective or used assembly. We will not accept “cores” that are we cannot repair or are missing parts. We reserve the right to refuse to “cores” returned that we cannot remanufacture. If you fail to return a “core” we will bill you a “core charge”. “Core charges” are billed with “Net Due” terms. If you return a “core” after you have been billed we will issue 80% credit against the “core charge” if you return it before 90 days have passed. If you return the “core” after 90 days we will issue a 50% credit against the “core charge”. “Cores” returned after 180 days are not eligible for “core” credit.
When we ship a product to you under our Advance Exchange program you are required to return a “core” to us at your expense. We will include a blue label with our “core” return address on it as well as an RMA for the “core” (the “core” RMA is printed on blue stock). We suggest you maintain a system to track “cores” you return to us and to return “cores” including the Exchange (RMA) we include with your refurbished items. You should ship your “cores” with a carrier that provides tracking information and proof of delivery. We receive hundreds of “cores” each day so it is important for you to include the RMA and your account number with your “core return”. Including the RMA number with each “core” you return will ensure you get proper credit for the “cores” you are returning. If you do not know the RMA number you can find it online using your “Outstanding Cores” list or call us and we can provide you with the RMA.
In some instances we will offer you assemblies on New Exchange. This means you will get a new OEM assembly at a significantly reduced price from outright purchase but you must return a “core” to us. If you fail to return the “core” you will be billed a “core charge” as explained in the Advance Exchange program above.
We refurbish assemblies that have a high demand and parts available for rebuilding. In some instances assemblies do not have components available for purchase and in other cases there simply is not enough demand to set up a refurbishing process.
Yes, we provide free support to assist you with your office machine repair problems. We have a trained staff and several technicians on hand to assist you. You can also email us to ask your questions online at our website or click here.
The staff at TSAworld works hard to provide you with the best products available in the industry. We offer both OEM products and proven quality aftermarket products. Our aftermarket products are noted as aftermarket when you purchase them. These products typically will be numbered with the OEM part number followed by the letter “X”. Additionally, we note in the description of the part “AFTERMARKET”.
Yes, please click here for details and/or to request a bid for your \"cores\".
We follow federal guidelines when we ship all chemicals or solutions that may be considered hazardous. In some instances we pass along a "HAZMAT" charge to you. This is a charge we incur from the ground carriers for the special packaging, handling and paper work involved in the shipment of certain chemicals and solutions. We will tell you at the time you place your order if you will incur a "HAZMAT" fee.
Yes. Once you have established your account online you can review your orders, status of your orders, tracking information, your open invoices and your outstanding “cores”.
We will work very hard to get the parts you need, including parts that many distributors do not stock. If we special order a part for you it is not eligible for return unless it is defective. Our agreements with the Original Equipment Manufacturer do not permit us to return parts to them unless they are found to be defective. If it is a special order we will indicate these terms to you at the time of order.